Appointment Policies 

1. Scheduling Appointments:

Appointments can be scheduled via phone call, text message, or through our online booking system.
We require a minimum notice of 24 hours for booking appointments. Same-day appointments may be accommodated based on availability.
To ensure prompt service, please provide accurate information including your address, vehicle type, and specific detailing services required.
2. Cancellation and Rescheduling:

We understand that unforeseen circumstances may arise. However, we kindly request a minimum of 12 hours' notice for cancellations or rescheduling.
Failure to provide sufficient notice or repeated cancellations may result in a cancellation fee.
3. Arrival Time and Access:

Our team will arrive at the scheduled appointment time. Please ensure someone is available to grant access to the vehicle.
If the vehicle is located in a gated community or requires special access, please provide necessary entry instructions during booking.
4. Payment Policy:

Payment is due upon completion of services. We accept cash, credit/debit cards, and electronic payment methods.
For recurring customers, we may offer subscription plans or payment options tailored to your needs.
5. Service Satisfaction:

Your satisfaction is our priority. If you have any concerns or issues with the service provided, please notify us within 24 hours, and we will address them promptly.
We strive to maintain the highest standards of quality in our detailing services. Your feedback helps us improve and enhance our offerings.
6. Inclement Weather Policy:

In the event of inclement weather (e.g., heavy rain, thunderstorms), we may need to reschedule the appointment for the safety of our team and the quality of service provided.
We will contact you to discuss alternative scheduling options in such cases.
7. Liability Disclaimer:

While we take utmost care in detailing your vehicle, we cannot be held responsible for pre-existing damage or wear and tear.
Please remove any valuables or items of sentimental value from your vehicle before our team arrives.
8. Safety Measures:

Our team adheres to strict safety protocols, including wearing masks and gloves, sanitizing equipment, and practicing social distancing where possible, to ensure the safety of both our customers and staff.
9. Service Area:

We offer mobile detailing services within a specified service area. Please inquire about service availability if you reside outside this area.
10. Feedback and Reviews:

Your feedback is invaluable to us. We encourage you to leave reviews and testimonials to help us improve our services and assist other potential customers in their decision-making process.
By scheduling an appointment with us, you acknowledge and agree to abide by the terms and conditions outlined in this appointment policy.

For any further inquiries or clarification regarding our policies, feel free to contact us.

Thank you for choosing Imperial Auto Detailing for your mobile detailing needs!